General Topics
- Who do I contact for service or support help?
- How can I obtain technical documentation for my display?
Q. Who do I contact for service or support help?
A. Typically the request for service or support goes to your sales contact - whether it is through a representative, distributor or Sharp sales associate. That is the first point of contact. The sales contact may call in additional support such as a Field Technical manager (FTM) or a Product Quality Engineer, if the situation warrants.
Q. How can I obtain technical documentation for my display?
A. Sharp's regional manufacturer representatives have access to all of Sharp’s technical information in both electronic and hard copy formats. A second contact is to call Sharp Microelectronics of the Americas directly and ask for the Documentation Group.
For each display, there are typically five documents:
Technical Literature — This document is a preliminary specification available prior to manufacturing of a new LCD. Some parameters are unspecified and all parameters are subject to change.
Device Specification— This document contains complete specifications including electrical characteristics, timing information, optical characteristics and power consumption details.
Incoming Inspection Standard — This is a quality control document that defines the allowable level of pixel defects, minor scratches and non-uniformities allowed in the manufacturing process.
Reliability Report — This document contains MTBF testing information for the display and the backlight. It also describes the design verification testing that has been performed such as temperature and electrical cycling.
UL Bill of Materials — This document contains the UL listing numbers and a exploded view drawing. This is typically the document that is required for a customer to obtain a UL certification for the end-use product. If you have further certification requirements, contact your SHARP representative.